Rules That Were Supposed to Help But Ended up a Big Fail
Credit: freepik
Hang Up & Call Back
Any support call lasting longer than 25 minutes must be reported to higher-ups for review. If you have too many, no matter if it’s your fault or not, you get a disciplinary review. I implemented the rule of politely hanging up on a customer as close to 25 minutes as you can and calling them right back.
“I am sorry, I am experiencing a small issue with my phone. Is it ok if I call you right back? Gotcha”
Outgoing calls are not reported or recorded. It’s amazing.
