Rules That Were Supposed to Help But Ended up a Big Fail

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Driving Against the Clock

Delivery driver here. The manager was tired of the higher-ups complaining about our delivery times (how long it takes to leave and get back to the store). She implemented a 22-minute delivery time rule. If your average went over for three consecutive days, it was a write-up or termination. LOL ok.

Tell me how we’re supposed to go to the far end of our delivery range (10 minutes one way on a good day but 15-20 on heavy traffic times). Mess us for getting stuck behind trains! There are a lot of train tracks around town, and you can get stuck for 10+ min. There’s also a ton of variables. Bad weather, bad traffic, customer has to count out and pay you in quarters, the customer doesn’t have cash, so you have to call the store to run a card. One regular customer is a prison, so some times we can wait for 20 min just for them to walk across the grounds to meet with us.

Some days we are ducking slammed and don’t have enough drivers. Most of us try our hardest, but 22 min or less for our far-away deliveries, especially if it’s a double+ is extreme. Most places have 30 minutes or less for their delivery times, which makes sense. Didn’t last long, but we still have a computer to dictate how long things will take. No variables are accounted for. Now we just fudge the numbers by manipulating dispatch.